Comment joindre le service client SNCB ?

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The Belgian National Railway Company (SNCB), was established in 1926 and is a Belgian public railway company.

With SNCB, you can travel in Belgium and abroad. Traveling abroad via SNCB is possible through partnerships with Eurostar, SNCF for Thalys train, with Nederlandse Spoorwegen, TGV inOui and Deutch BAHN for ICE.

The first SNCB line was the Brussels-Mechelen connection, which started operating in 1835.

The SNCB’s slogan has been « On the way. Towards better » since 2021.

Find below how to get in touch with SNCB and book your tickets.

  • What are the SNCB’s operating hours?
  • Does SNCB offer subscriptions?
  • How to contact the lost and found service?

How to reach SNCB’s customer service?

  • Facebook Messenger
  • Contact form
  • Phone
  • WhatsApp

To inquire about information, lines, tickets, or lost items, you need to contact the SNCB customer service.

You can reach the SNCB customer service via the contact form, messenger, or WhatsApp at:

04 92 88 00 00

Customer service agents speaking English, Dutch, and French are available to assist you from Monday to Friday from 6AM to 9:30PM and on weekends from 7AM to 9:30PM.

You can also reach SNCB by phone:

  • For international traffic: +32 70 79 79 79, from Monday to Friday from 8AM to 8PM, and on weekends and holidays from 9AM to 5PM.
  • For Belgian domestic traffic: +32 2 528 28 28. Every day from 7AM to 9:30PM.

You need to dispatch a letter to the SNCB? The location for your shipment will be:

SNCB Marketing & Sales

Customer Service


Avenue de la Porte de Hal 40

1060 Bruxelles

How to find out the SNCB schedules?

Do you want to check the schedules of your train, the real-time location of your train or the state of the network? You can utilize Train Map.

It will also be feasible for you to inspect the schedules directly from the site of the SNCB.

All the printable schedule leaflets are accessiblehere.

How to subscribe to a subscription with SNCB?

Do you frequently use the SNCB network? You will have the opportunity to subscribe to a subscription. You can select the most suitable subscription for your profile online or at a counter. To subscribe to a subscription at an SNCB counter, you will need to complete the subscription request form.

Would you like to subscribe to a Flex subscription? You will need to activate or purchase it using the SNCB app.

If you need to renew your subscription, it will be necessary to renew it several days before its expiration :

  • At the latest 5 days before for combined SNCB subscriptions.
  • At the latest 10 days before for paper formats.

You will be able to renew your subscription online or directly at an SNCB counter.

You can find all the subscriptions availablehere

How to contact the lost and found service of the SNCB?

Have you misplaced an item during your journey with the SNCB? You will need to report it as quickly as possible using thecontact form.

Once the item has been found, SNCB will contact you. You can retrieve it within 7 days at the station where it is located. Beyond that, it will be sent to a storage station. In order to retrieve it from the storage station of your choice, you will have to pay 5€.

If the item remains unclaimed for 50 days, it will be donated to the ‘Petits Riens’ association.

If SNCB cannot find your item, 7 days after reporting the loss, you will receive an email informing you of the status of your request.

Follow SNCB on social media:


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