Comment joindre le service client DHB BANK ?

call service


Previously known as the Deutsche Handelsbank, DHB BANK was established in 1870 in Hamburg, Germany. It is one of the oldest German commercial banks still in operation.

DHB BANK was founded by a group of businessmen, including the politician and banker, Adolph Von Hansemann.

DHB BANK was primarily created to cater to the expanding German commercial enterprises at that time.

Over the years, DHB BANK expanded its operations to offer a wider range of banking services and products, such as credit cards, personal loans, etc.

DHB BANK also provides insurance products and services.

Acquired in 1998, DHB BANK is now part of the HSBC Group and operates as one of its subsidiaries.

  • How to get in touch with DHB BANK’s customer service?
  • How to become a client of DHB BANK?
  • How to file a complaint with DHB BANK?

Ways to contact DHB BANK’s customer service

  • Phone
  • Email
  • Contact form
  • Mail

Do you want to reach out to DHB BANK’s customer service for information about your transactions, administrative procedures, applying for a loan, or any other requests?

You can contact DHB BANK’s customer service by phone at:

0 800 92 117.

Monday to Friday from 9 am to 5 pm.

To directly contact a representative in an office, find the details below:

  • Brussels office:


Imperial Boulevard 70-72

1000 Brussels

Brussels agency can be reached from Monday to Friday from 9 AM to 5 PM.

  • Antwerp agency :


Rue Quellin 49

Regus Business Center

2018 Antwerp

Antwerp agency can be reached from Monday to Friday from 9 AM to 5 PM.

  • Charleroi agency :


Audent Boulevard 4,

6000 Charleroi

Charleroi agency can be reached from Monday to Friday from 9 AM to 5 PM.

  • Liège agency :


Rue d’Abhooz 31

4040 Herstal

From Monday to Friday, the Liege agency can be reached from 9 am to 5 pm.

The agencies work with closed counters and cannot accommodate clients.

To contact the Belgian headquarters of DHB BANK, the details are :

  • Phone : 02 210 17 18
  • Fax : 02 219 87 89
  • Email
  • Mail :

DHB Bank Main Branch,


Boulevard de l’impératrice 66,

1000 Bruxelles

How to become a client at DHB BANK?

To be a client at DHB Bank Belgium, you must meet the following requirements :

  • Be at least 18 years old
  • Be a resident of Belgium or Luxembourg
  • Have a sufficient repayment capacity
  • Not be listed with the BNB

Do you meet the requirements? You can apply for a loan online or at an agency.

How to file a complaint with DHB BANK?

If you are a client at DHB BANK and are not satisfied with the services provided ? Do you have a complaint to make?

You will need to first report your complaint to your file manager at the agency.

The response provided is not satisfactory ?

You will be able to contact the Complaints Department of DHB BANK by communicating your complaint :

DHB Bank (Netherlands) N.V

Complaint Services

Empress Boulevard 66,

1000 Brussels

If the Complaint Services have been unable to provide a satisfactory solution, you can forward your grievance to Ombudsfin :

  • By phone at +32 2 545 77 70
  • By mail at :


North Gate II

King Albert II Boulevard 8,

Box 2

1000 Brussels


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