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Comment joindre le service client EDPNET ?

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EDPNET Belgium was established in 1999 by Philip Deutz, a Belgian businessperson. Initially, it operated as a high-speed Internet access provider for businesses. In 2005, EDPNET extended its services to individuals.

In 2018, EDPNET entered into an agreement with Proximus to utilize its fiber optic network for providing internet services to individuals. This partnership enabled EDPNET to expand rapidly, establishing itself as the second-largest high-speed Internet access provider in Belgium.

In 2022, EDPNET underwent judicial reorganization due to financial challenges. On March 21, 2023, Proximus acquired the company for €20.5 million.

Following the acquisition by Proximus, EDPNET continues to operate as an independent entity. It offers a full range of telecommunication services, including internet access, landline and mobile telephony, and internet television.

  • How can I reach EDPNET’s support team?
  • What is the process for becoming an EDPNET customer?
  • How do I file a complaint with EDPNET?

How to contact EDPNET’s customer support?

  • Phone
  • Live chat
  • Mail
  • Contact form

Do you need to reach EDPNET’s customer service?

Are you looking for information about your bill, have questions about your subscription, encountering technical issues, or considering a new contract?

You can reach EDPNET’s customer service via the contact form, through live chat from Monday to Friday from 9AM to 5PM), or by phone at:

02 265 22 70

Monday to Friday from 9AM to 5PM.

The Helpdesk is available from 8AM to 7PM.

For sending mail, use the following contact address:


Bellestraat 30

9100 Sint-Niklaas

How to become a customer at EDPNET?

Are you looking to sign up with EDPNET for an internet and/or mobile contract?

You will be able to subscribe to an offer directly on the EDPNET website.

Find all available offers here.

How to make a complaint at EDPNET?

Are you a customer at EDPNET? Do you need to make a complaint regarding the services provided?

Your complaint should be submitted to the EDPNET customer service:

  • By e-mail
  • By phone at +32 3 265 67 27
  • By mail to:


Bellestraat 30

9100 Sint-Niklaas

If you are not satisfied with the customer service response, you can contact the Telecommunications Mediation Service:

  • By mail:

Telecommunications Mediation Service

Boulevard du Roi Albert II 8,

Box 3


EDPNET on social media


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