Comment joindre le service client DVV ASSURANCES ?

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A Belgian insurance company, DVV INSURANCES was founded under the name Centrale d’Assurances Populaires in 1929.

The Centrale d’Assurance Populaires was created by the government to provide fire insurance to the entire population.

In 1938, DVV has over 1 million clients and expanded by offering new insurances such as home, automobile, and life insurance.

It wasn’t until 1999 when the company changed its name to DVV Insurances.

In 2003, DVV Insurances merged with AG Insurance.

Today, DVV INSURANCES has 316 agencies, is one of the main insurances in Belgium and offers a range of insurances for individuals and professionals, it is also active in the fields of providence and savings.

  • How can you contact DVV INSURANCES customer service?
  • How to subscribe to an insurance at DVV INSURANCES?
  • How to file a complaint at DVV INSURANCES?

How to contact DVV INSURANCES customer service?

  • Phone
  • Email
  • Mail

Do you want to contact the customer service at DVV INSURANCES for a claim, breakdown, accident, suggestion, subscribe to a contract, modify an existing contract, file a complaint or for any other requests?

The customer service for all your queries (excluding reporting a claim, breakdown, or accident) is reachable by phone at:

+32 2 286 61 11

Monday to Thursday from 8:30 AM to 5 PM.

Friday from 8:30 AM to 4:30 PM.

Do you need to report a claim, a breakdown or an accident?

To get help, you can contact the customer service by phone at:

0 800 93 300 (from Belgium).

Or at

+32 2 286 72 86 (from abroad)

Are you a journalist? You will be able to reach out to the Media Relations and Press service:

  • Byphone at +32 2 222 02 58 or +32 2 222 02 56
  • By email

Would you like to reach a branch advisor? Check here the list of DVV ASSURANCES branches and their contact details.

For sending your letters, the contact address is:

DVV Assurances

Place Charles Rogier 11

1210 Brussels

How to subscribe to an insurance at DVV ASSURANCE?

Do you want to subscribe to one of the insurances offered at DVV ASSURANCE?

You will be able to fill out an application form online, an advisor will call you back to offer you the best deal.

You will also be able to contact the branch closest to you by phone, or go there directly

How to file a complaint with DVV ASSURANCE?

Are you a customer at DVV ASSURANCE and would like to file a complaint?

First, you will be able to contact your branch advisor. Your advisor couldn’t find a solution? You can contact the Complaints Department at DVV Assurances:

  • By email
  • By phone at: +32 2 286 66 66
  • By mail to:

DVV Assurances

Complaints Service

Place Charles Rogier 11

1210 Brussels

DVV ASSURANCES couldn’t provide you with a satisfactory solution?

You will be able to submit your complaint:

To the Insurance Ombudsman:

  • By phone at +32 2 547 58 71
  • Par envoi postal à :

Ombudsman des Assurances

Square de Meeûs 35

1000 Bruxelles

Pour une réclamation concernant un souci avec un établissement financier ou liée à un prêt immobilier, vous pouvez contacter l’Ombudsfin :

  • Par appel téléphonique au +32 2 545 77 70
  • Par envoi postal à :


North Gate II

Boulevard du Roi Albert II 8,

Boîte 2

1000 Bruxelles

Pour une réclamation concernant la validation d’un incident en tant qu’accident du travail, vous pouvez contacter l’Agence Fédérale des risques professionnels (FEDRIS) :

  • Par envoi postal à :


Avenue de l’Astronomie 1

1210 Bruxelles


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